What to Text a Homeowner Before Arriving for a Job
A quick heads-up text before you arrive sets the right expectations, reduces no-show stress, and makes you look more professional. Here's what to send and when.
Nobody likes surprise knocking. A short text 20–30 minutes before you arrive gives the homeowner time to get ready, make sure the gate is unlocked, or put the dog away. It's a small gesture that removes friction from the job before it starts.
Why the "on my way" text matters
It signals professionalism without requiring a phone call. It confirms you're coming, which reduces the homeowner's mental load. And it gives them a chance to flag a problem ("actually can you come at 10 instead?") before you've already driven across town.
Paired with a day-before confirmation, the on-my-way text is the second half of a simple two-touch sequence. See job confirmation text templates for the full sequence.
Templates
Standard on-my-way
Hi [Name], heading your way now — should be there around [Time]. See you shortly!
Hey [Name], on my way for [Job]. Should arrive by [Time].
[Name], this is [Name/Company] — I'm about [X] minutes out. See you soon.
With a prep note
Hi [Name], on my way — arriving around [Time]. If you haven't already, [prep note — e.g., "leave the side gate unlocked"]. See you soon!
Hey [Name], heading over now for [Job]. Should be there by [Time]. [Prep note if needed.]
Running late
Hi [Name], just a heads up — running about [X] minutes behind. Should be there by [Time]. Sorry for the delay!
Hey [Name], I'm running a bit late — more like [Time] now. Still coming, just want to keep you posted.
[Name], sorry — I'm [X] minutes out, not [original time]. On my way!
Arriving to an empty property (gate code / lockbox)
Hi [Name], just arrived — could you send the gate code or confirm the lockbox number? Thanks.
Hey [Name], I'm here — just need the access code to get started.
Common questions
Should contractors text before every job arrival?
For residential jobs, yes — it removes friction and signals professionalism. For repeat commercial clients with a standing schedule, a heads-up text is still appreciated but less critical.
How far in advance should you text before arriving?
20–30 minutes is the right window. Far enough to give the homeowner time to prepare, close enough that the timing is still accurate.