These templates cover the three moments in a job confirmation sequence: when the job is booked, the evening before, and when you're on the way. Use them as-is or adjust the tone to match how you normally talk to customers.
For context on why two-touch confirmation reduces no-shows, see how to confirm jobs by text without sounding robotic.
Templates
Copy any of these and make it yours.
Booking confirmation (day job is scheduled)
Hi [Name], confirmed — I'll be there [Day] at [Time] for [Job]. If anything comes up, just text me. — [Your Name]
Hey [Name], you're on the schedule for [Day] at [Time] ([Job]). Let me know if you need to adjust anything. — [Company]
Hi [Name], just locking in [Day] at [Time] for [Job]. [Prep note if needed.] See you then! — [Name], [Company]
Day-before reminder
Hi [Name], quick reminder — I'll be there tomorrow at [Time] for [Job]. See you then!
Hey [Name], just a heads up for tomorrow — [Time], [Job]. Text me if anything changes.
Reminder: [Job] tomorrow at [Time]. Looking forward to it — [Name], [Company]
Same-day arrival notice ("on my way")
Hi [Name], on my way — should be there around [Time]. See you shortly!
Hey [Name], heading your way now. Should arrive by [Time].
[Name], this is [Company] — I'm about [X] minutes out. See you soon.
Reschedule request (customer-initiated)
No problem at all, [Name] — what day works better for you?
Sure thing — I have [Day] at [Time] or [Day] at [Time] available. Which works?
Got it, [Name]. Let me check my schedule and I'll send you a couple of options.
Common questions
- Should job confirmations come from the business or the owner personally?
- From the owner personally, or at least signed with the owner's name. "Mike from Peak Roofing" lands better than "Peak Roofing Scheduling System."
- Is it better to call or text to confirm an appointment?
- Text for the confirmation, with the option to call if they prefer. Most homeowners appreciate a text they can reference later over a call they have to remember.